Silverimpressions.com
is a family-owned business headquartered in Eastern
Pennsylvania. We've been in the business since 1990 as a
brick and mortar gift galley, and on the web since 2000.
We consider ourselves a
broad-spectrum one-stop gift shop - a New World high-techy
e-store that hasn't forgotten about Old World customer
service. We offer gift wrapping and message card service
for a modest charge. We now do affordable in-house engraving
with a state of the art computerized engraver.
Our passion has always
been in silver and alternative metals, but we haven't
shied away from other lines popular with our customers.
Hard-backed placemats such as the Pimpernel
, Jason and Lady Clare that have become another one of our
specialties.
Please do not hesitate
to email us at info@silverimpressions.com
- we want to hear from you! Let us know what you
would like to see in our online store, and we
promise to give your request serious consideration.
To place an order,
click on the "Add to Cart" button beside the item you would like
and follow the instructions given. All fields in the
order form must be filled in order to complete your
order. Our ordering system is set up for US mainland
only. We have suspended international orders because of
repeated delivery issues.
When you click the "Add to
Cart" button, the item will be added to your
shopping cart. Putting an item in your shopping cart
does not commit you to buying it. You can than choose to
check out or continue shopping. You can also make
changes to the quantities, or remove items from your
shopping cart. You can always go back to your shopping
cart by clicking "Show Cart".
If you request gift wrap, a
charge of $4.95 will be added to your total before you
check out. If you are ordering multiple items: Please
indicate whether you wish them to be gift-wrapped
together or separately. Please enter your
personalized message, and be sure to sign your name the
way you want it on the card.
Important: If you entered any
information incorrectly and the page refreshed, you may
have lost your gift message! Take a second look and make
sure it's still there. If you're unsure, you can always email
us to make sure we received your message.
PLEASE NOTE: WE ONLY COLLECT SALES TAX ON
ORDERS THAT ARE SHIPPED TO PA ADDRESS.
We accept all major credit
cards and Paypal.
Questions? E-mail us at info@silverimpressions.com
. We usually respond to e-mail within a couple of hours
or less.
All credit card
information is transmitted across the Internet in an
encrypted form for your security. If you feel better
about ordering by Fax, please fill the electronic order
form, print it and fax it to us at: (610) 838-3037.
Silver Impressions does not sell
nor share any of your personal information. We will
protect your privacy as if it was our own.
We charge a flat rate of
$5.95 for all orders up to $75 shipped via UPS Ground.
We offer free UPS ground shipping for all orders of $75
and over, shipped to one address within the continental
US . PLEASE NOTE THAT THE
ACTUAL SHIPPING CHARGE WE PAY IS ALWAYS MORE THAN $5.95.
PLEASE MAKE YOUR SELECTION CAREFULLY AS YOU ARE
RESPONSIBLE FOR THE RETURN SHIPPING AS WELL AS THE
ACTUAL OUTBOUND SHIPPING CHARGE IF YOU RETURN YOUR
ORDER.
We are
shipping from Eastern Pennsylvania - all orders bound
for the east coast will be delivered within 1-3 business
days. For other areas, please refer to our UPS map
above. Please remember that delivery times quoted on the
map are business days only - UPS does not work Saturday
or Sunday.
MOST ORDERS ARE SHIPPED WITHIN ONE
BUSINESS DAY! ENGRAVING ORDERS TAKE 1-3 BUSINESS DAYS TO
FULFILL. IF THERE IS A DELAY IN SHIPPING YOUR ORDER WE
WILL NOTIFY YOU BY E-MAIL.
Saturday delivery is available by UPS for an extra
charge of $14. If you need your package delivered on
Saturday you must let us know when you place your order.
We offer all shipping methods available by UPS.
WE DO NOT SHIP TO P.O. BOX ADDRESSES.
Shipping charges for air packages are calculated by the weight of the
item you ordered. We use UPS charts to calculate the
shipping cost. Once your order is shipped you will
receive a shipping confirmation by E-mail, including UPS
tracking information and an estimated delivery date.
H
oliday
Shipping Schedule
(Please Read This!)
In
the spirit of the Holidays, we are determined to do our
best that every gift reaches its recipient on time.
However, we must accord with UPS holiday shipping
policies because in the end, they make the deliveries.
We are shipping from Eastern Pennsylvania - all orders
bound for the east coast will be delivered within 1-3
business days. For other areas, please refer to our
UPS map. Please remember that delivery times quoted
on the map are business days only - UPS does not work
Saturday or Sunday.
OUR OFFICE AND SHIPPING DEPARTMENT WILL BE CLOSING ON
FRIDAY DECEMBER 21ST AT NOON EST. WE WILL REOPEN ON
JANUARY 2ND. ALL ORDERS PLACED BETWEEN FRIDAY, DECEMBER
21ST NOON EST AND CHRISTMAS EVE, DECEMBER 24TH, NOON EST
WILL SHIP ON WEDNESDAY DECEMBER 26TH. ALL ORDERS PLACED
AFTER MONDAY DECEMBER 24TH 5PM EST WILL SHIP ON
WEDNESDAY JANUARY 2ND.
PLEASE
E-MAIL
US WITH ANY QUESTIONS OR CONCERNS DURING THIS TIME.
WE WISH YOU ALL A HAPPY AND SAFE
HOLIDAY SEASON.
Following are the holiday
schedules:
Christmas Ordering Deadlines
Please follow the ordering dates
below to ensure your gifts arrive by December 24.
Shipping
options apply to in-stock items shipped to physical
addresses within the United States.
Thursday Dec. 13 Noon EST
- Last day to order using GROUND shipping to the
West Coast
Friday Dec. 14 Noon EST -
Last day to order using GROUND shipping to the
Mid West
Monday Dec. 17 Noon EST -
Last day to order 3RD DAY SELECT to all addresses
and GROUND to the East Coast
W
ednesday Dec.
19 Noon EST
- Last day to order 2ND DAY to all addresses
and GROUND to NY, NJ . MD, DE, CT and Eastern
PA.
Friday Dec 21 Noon EST
- Last day to order NEXT DAY AIR and NEXT DAY
AIR SAVER to all addresses
Please do not
wait for the last minute, remember that adverse weather
can delay deliveries at the last minute.
**We wish you
all a Happy and Joyful Holiday Season**
Packages shipped within
the continental US are shipped via UPS. We are shipping
from Eastern Pennsylvania - all orders bound for the
east coast will be delivered within 1-3 business days.
For other areas, please refer to our UPS map
below. Please remember that delivery times quoted on the
map are business days only.
Please
Note:
~ Orders
shipped via Next Day Air, 2ND Day Air and 3 Day Select
placed after 2PM EST will be shipped on the next business
day.
~ Next
Day Air means that the order will be delivered by 10:30 am
on the next
business day from the day it was shipped (not ordered).
~ 2ND Day
Air means that the order will be delivered by the end of
the day on the second
business day from the day it was shipped (not ordered).
~ 3RD Day
Select means that the order will be delivered by the end
of the day on the third
business day from the day it was shipped (not ordered).
WE MAKE EVERY EFFORT TO
SHIP ALL ORDERS
WITHIN ONE BUSINESS DAY!*
* Except for engraving
orders, which ship within three business days from day
of order.
WE DO NOT SHIP TO P.O.
BOX ADDRESSES.
If you'd like to make special
delivery arrangements (such as Saturday Delivery),
please call and speak with us personally.
Shipping charges are
calculated by the weight of the item you ordered. We use
UPS charts to calculate the shipping cost. Once your
order is shipped you will receive a shipping
confirmation by E-mail, including UPS tracking
information.
This map shows time in
transit for your ground package and will help you
estimate delivery date for your order. Please remember
whatever shipping method you choose, only count
business days.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
Customer satisfaction
is very important to us at Silver Impressions. We
encourage you to carefully make your shopping choices
and read all the product info provided to make sure you
are ordering the correct item. We are flexible with
returns but please be aware that the you will incure the
outbound and inbound shipping cost for your order.
We carefully check every item
before shipping and we give extra care to our packaging
to make sure that every item arrives safely.
If your order arrives
damaged or defective please contact us immediately. All
claims must be submitted within 7 days of receipt of
orders.
All purchases carry a 30-day
money back guarantee. If you are unsatisfied with your
purchase for any reason, please e-mail us at info@silverimpressions.com
to arrange for a return. We will give you RA# and a
shipping address. Merchandise must be returned in its
original packaging, unused and in a new condition.
The RA# must be included with your return. We will not
accept COD deliveries. Please make sure you use an
insured carrier, as Silver Impressions can not be
responsible for items lost or damaged in shipping.
Personalized items can not be returned.
No
returns will be accepted after 30 days.
As soon as your returned item
arrives at our office we will check it and issue a
credit to the credit card used for purchase. If you
received this item as a gift please provide us with a
credit card number to which you want your credit
applied.
Returned items must be in
perfect, unused condition and packed in their original
packaging. Please note that shipping charges are not
refundable.
Pimpernel, Jason
and Lady Clare placemats that have been opened are subject to a 25%
charge as they cannot be resold at full price. The
design is viewable through the cellophane wrap -
please only open if you're sure you want to keep them.
PLEASE
NOTE: CUSTOMERS ARE RESPONSIBLE FOR ALL OUTBOUND AND
RETURN SHIPPING CHARGES ON RETURNED ORDERS. THE FULL
OUTBOUND SHIPPING CHARGE WILL BE DEDUCTED FROM YOUR
TOTAL REFUND. IF YOU PAID $5.95 FOR SHIPPING THE ACTUAL
OUTBOUND SHIPPING WERE MOST LIKELY MORE. PLEASE MAKE
YOUR CHOICE CAREFULLY WHEN PLACING AN ORDER, SHIPPING
COST BACK AND FORTH CAN BE HEFTY.
